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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will show up. It contains elaborate information about all the actions that you can perform on the given page. Each pop-up menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of educational video clips explaining how to work with our Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, take a glance at our extensive FAQ section, which covers questions asked by actual customers and offers real solutions. We constantly update our Frequently Asked Questions section with new questions & answers in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can contact our great team of tech support engineers available 24/7 and eager to help you with any problem. Each trouble ticket you open will be replied to within 60 minutes (the average ticket response time being just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 222425

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com